Thunder Bay, Ontario, Canada

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St. Joseph's Care Group

St. Joseph's Care Group


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Client Satisfaction Survey Report

Date: 2012-08-27

The St. Joseph's Care Group (SJCG) client satisfaction survey was developed by the Client Satisfaction Working Group with assistance from the SJCG Research Department. The survey comprises five questions to gather some basic demographic information and then follows with eight satisfaction questions. It was distributed to all clients accessing SJCG programs from October 12, 2011 to November 12, 2011. Respondents had until November 18, 2011 to return their surveys to the Research Department. Both clients and family member/substitute decision makers were encouraged to respond. In total 1092 surveys were completed and overall results are extremely positive.

The results indicated that:

  • 96% of respondents were treated with courtesy and respect by staff
  • 94% of respondents had staff listen to them carefully
  • 86% of respondents felt that staff involved them in their care
  • 94% of respondents indicated that staff explained things in a way they understood
  • 95% of respondents rated the quality of care as "Good" or "Excellent"
  • 96% of respondents felt that the cleanliness of the facilities was "Good" or "Excellent"
  • 82% of respondents rated the quality of the food served at SJCG facilities as "Good" or "Excellent"
  • 97% of respondents would recommend SJCG programs to others
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